My most memorable moment should be when I connected with a mother gorilla. She was within touching distance, clasping her baby to her chest and our eyes met over its little head. It was one of those life-changing moments communicating silently with this gentle beast.
Instead the bit that sticks in my mind was the ‘tourist from hell’ pushing past everyone, waving her ipad in one hand and yelling, ‘I have to get a photo! It’s my birthday!’