Comments on: Greyhound’s “Neon” Service, Reviewed

By: Elaine

Elaine — Wed, 04 Aug 2010 01:45:11 +0000

Greyhound Neon appears to be synonymous with poor customer service and trickery. My husband and I and our child (1 year old) recently used that service. We boarded in Manhattan with three pieces of luggage. When we got to the US/ Canada border, we only had two. The reason given was that the third piece was taken off because it didn’t have a red tag. None of our other luggage had red tags. In fact none was issued to the other passengers in Manhatten. The driver himself took our baggage and placed it on the bus with no mention of any tags. The missing piece contains our baby’s clothes and food, which we now have had to purchase has the missing luggage is yet to be located. I was told by the driver that if I reported the incident by a certain time then the luggage would be placed on the next bus coming. We made the report, however nothing happened. For all I know it was thrown out. Incidentally we were not the only ones with this experience. Another passenger lost all her pieces; she had two small children. I’m currently getting the run around in trying to contact that office to find out the status of luggage taken from our bus on the specified arrival date and time. This experience is so frustrating, I would be scared to think of taking this bus in the future. They have shown me they have no concern or care about travellers on their bus. Why are they still around? To continue the deceit?

By: Annoyed

Annoyed — Tue, 07 Jul 2009 03:10:34 +0000

Well. just got back from waiting for an hour and a half at the corner of the street in New York City (8th and 34th for those who mistakenly thought that Penn Station on their ticket means Penn Station). It’s 11 pm. Yep. That was fun. Bus didn’t come. a bunch of us just stood there pondering what to do in this scenario. None of the ‘customer service’ numbers took us anywhere. Couple of us hiked back to Port Authority- they knew nothing. In fact they insisted that there was no such bus. The Penn Station people told us sagely that this was a ‘train station’ not a bus station. But they pointed helpfully at the said corner and indicated that possibly greyhound buses stopped there- every so often. We love New York but it’s time to go home to Toronto. On the way here last week the supposed Neon bus which was leaving at 11 pm or so from Bay street was apparently not a NeON bus (Those people don’t know what they’re doing- said the greyhound dude in attendance helpfully-presumably referring to the entire greyhound staff including webmaster other than him). The bus broke down in Buffalo and we waited from 2 am until 4 am for another one. That one was driven by some crazed really loud guy whose arrival estimate was 4 hours out. (Oh! He said in surprise as we came across the New York skyline 4 hours earlier than expected- I guess I thought traffic would be worse). when we did get to some New York style traffic around Penn station- the designated drop-off- he got incredibly flustered, had a tantrum and decided that he was going straight to Port Authority because New York cops were idiots, because they wouldn’t let him turn. The bus also stank. Aaaaaaaaaah NeON. Gotta love those high expectations.

By: Eva

Eva — Tue, 04 Nov 2008 16:16:59 +0000

Haha true enough! I think "luxury" in mass transit these days is generally code for "reasonably close to on-time, and no cavity search". Sad times…

By: Hal

Hal — Tue, 04 Nov 2008 03:40:09 +0000

Isn't "luxury" listed as an antonym for Greyhound?