Book worry free! Matador Trips are backed by a 100% refund guarantee including free cancellation up to 30 days before a trip and transfer of your deposit to a future trip. We are excited to have you join us.
Completing this page reserves your spot on the trip. If you have any questions Email Us, we’re here to help.
I confirm I am the person traveling (or the legal guardian of a traveler under the age of 18), and I have read and agreed to the Terms and Conditions.
means this Terms and Conditions and all other terms, conditions and
policies incorporated by reference herein.
means Matador Ventures, Inc. and its parents, affiliates,
subsidiaries, licensees, legal representatives, contractors and
others acting under Company’s permission, successors and assigns.
Trips” means the
program titled Matador Trips as administered by Matador and the
website pages located at: https://matadornetwork.com/trips/
means the individual person traveling on a Trip (or the legal
guardian of a traveler under the age of 18). Each and every
individual attending a Trip must individually register with Matador.
means the local operator and/or transporter who will perform the Trip
means any travel arrangement or package offered by Matador Trips.
Site and Services Terms, Conditions, and Privacy
Trips is part of the Matador Network website and online services
(“Services”) and the Terms
of Service and Privacy
The fees payable in connection with your purchase of any Trip
("Fees") will be specified via the Services. All Fees are
denominated in U.S. dollars (except as otherwise indicated).
in Full. Payment
in full is required upon purchase. Your spot will not be reserved
until we receive payment in full. You will be issued a receipt for
your purchase within five (5) business days.
Method. You may
only pay Fees using valid payment methods acceptable to us, as
specified via the Services. You represent and warrant that you are
authorized to use the payment method you designate via the
Services. You authorize us to charge your designated payment method
for the total amount of your purchase, including any applicable
taxes and other charges. If the payment method cannot be verified,
is invalid, or is otherwise not acceptable to us, your purchase may
be suspended or cancelled.
You are responsible for any sales, duty or other governmental taxes
or fees due with respect to your purchase of a Trip.
and Promo Codes.
Promo codes and discounts cannot be applied to previously completed
purchases. To apply a promo code, you must enter it prior to
completing your purchase. Discounts and promo codes are
non-transferable and not redeemable for cash. Limit one promo code
or discount per purchase.
cancellation by Passenger:
cancellation by Passenger: No refunds are available for any
Passenger cancellations less than sixty (60) days before the
departure date. If Passenger cancels 60 days or more before the
departure date, Matador will refund 50% of the purchase price. No
refunds will be made for Passengers who do not arrive in time for
departure, regardless of reason, although reasonable attempts will
be made to contact you prior to departure. Passengers are
encouraged to obtain travel insurance to help with unforeseen
circumstances and cancellations. Matador does not provide travel
Cancellation by the Transportation Service Provider:
Where the Passenger is not at fault and has not canceled in
violation of any terms and conditions previously clearly and
conspicuously disclosed and agreed to by the Passenger, all sums
paid to Matador for services not provided will be promptly paid to
the Passenger, unless the Passenger advises Matador in writing,
after cancellation. This provision does not apply where Matador
has remitted the payment to another registered wholesale seller of
travel or a carrier, without obtaining a refund, and where the
wholesaler or provider defaults in providing the agreed-upon
transportation or service. In this situation, Matador must provide
the Passenger with a written statement accompanied by bank records
establishing the disbursement of the payment, and if disbursed to
a wholesale seller of travel, proof of current registration of
that wholesaler. Whenever possible, the Trip will be rescheduled
for the next available departure date. If you authorize us to do
so, we will transfer your Trip to the next available departure
date and no refund will then be made.
All Other Passengers):
Where the Passenger is not at fault and has not canceled in
violation of any terms and conditions previously clearly and
conspicuously disclosed and agreed to by the Passenger, the Trip
will be rescheduled for the next available departure date. If you
are unable to attend the next available departure date, no refund
will be made. If the Trip is unable to be rescheduled by the
Transportation Service Provider, Matador will provide a full
represents and warrants that it has the right to enter into any and
all agreements associated with Matador Trips, that no services
offered or provided by Matador infringes any third parties, and all
laws, statutes and regulations are followed. Matador also
represents and warrants that it is a registered Seller of Travel in
the State of California, registration #2145390 (California does not
endorse any seller of travel).
represents and warrants that they have the right to enter into this
Agreement and Passenger acknowledges, accepts and agrees with these
Terms and Conditions. Passenger further represents and warrants
that they have reviewed the Matador Trips website and accompanying
information, including this document, prior to purchase.
hereby expressly release Matador from any and all liability,
controversies, claims, suits, injuries, loss, harm or damages arising
from or related to disputes, dealings, or interactions between you
and any other users, Transportation Service Providers, other
Passengers or other third parties. You expressly waive any rights you
may have under California Civil Code § 1542 (“A
general release does not extend to claims which that the creditor or
releasing party does not know or suspect to exist in his or her favor
at the time of executing the release, which and that if known by him
or her, must would have materially affected his or her settlement
with the debtor or released party”)
as well as any other similar statute or common law principles that
would otherwise limit the coverage of this release to include only
those claims which you may know or suspect to exist in your favor at
the time of agreeing to this section 5. You further hereby agree not
to assert any claim of any nature whatsoever against Matador relating
to the exercise of these Terms and Conditions.
understand that travel with Matador Trips may be hazardous and
involve the risk of injury, sickness and possibly death, as well as
damage to property, when traveling to and from and/or within these
international destinations. You understand that you may need to
travel and live in very primitive areas, risk violence from crime,
war, terrorism, political unrest and other dangers, and may be
exposed to food and water-borne diseases and to disease from other
carriers or while traveling internationally. You understand that some
diseases may not produce symptoms during the actual trip but may
occur after the trip. You understand also that medical facilities
abroad may not be of the quality of medical facilities in the United
understand that while Matador and the Transportation Service
Providers may take reasonable steps to ensure your safety during
travel and while participating in sponsored activities during the
Trip, that these precautions are merely made in good faith and do not
warrant acceptance of liability. You voluntarily and personally
assume the risk of any and all consequences of your travel with
Matador Trips and the Transportation Service Providers. You expressly
waive your right and the right of any of your heirs, legal
representatives and assigns to sue or otherwise collect damages of
any kind from Matador Network, its officers, personnel or volunteers
resulting from any cause whatsoever including but not limited to
sickness, personal injury, property damage, delay, and change of
schedule, wrongful death, theft or loss of property.
Publicity and Image Rights
authorize Matador to video record and photograph your image, your
voice, conversation and sounds, including any performance of any
musical composition(s). Matador shall be the exclusive owner of the
results and proceeds of such photography and recording with the
right, throughout the world, in perpetuity, to copyright, to use and
to license others to use, in any manner, all or any portion of the
photography or recording in connection with the Matador Trip or
otherwise, including third party licensees of Matador and in
connection with the promotion, advertising, sale, publicizing or
exploitation of Matador or otherwise, ancillary products and
Matador’s affiliated services. Matador shall have the right to
modify the recordings and photography in its sole discretion. You
acknowledge that Matador will rely on this permission potentially at
substantial cost and agree not to assert any claim of any nature
whatsoever against anyone relating to the exercise of the permissions
Agreement shall be construed and enforced in accordance with the laws
of the United States and the State of California, and the courts of
the United States shall have jurisdiction.
there is any dispute as between the parties concerning any term or
provision of this Agreement then the parties shall attempt to settle
such dispute first by way of negotiation. If the dispute is not
settled by negotiation then the parties shall submit to binding
arbitration in accordance with JAMS.
the event that any one or more of the provisions contained herein
shall, for any reason, be held to be invalid, illegal or
unenforceable in any respect, such invalidity, illegality or
unenforceability shall not affect any other provisions of this
Agreement, but this Agreement shall be construed as if such invalid,
illegal or unenforceable provisions had never been contained herein,
unless the deletion of such provision or provisions would result in
such a material change so as to cause completion of the transactions
contemplated herein to be unreasonable.
Trips Terms and Conditions are subject to change at any time without
notice. Each transaction will be subject to the specific Terms and
Conditions that were in place at the time of transaction.
travelers purchasing from within California):
Transactions are covered by the California Travel Consumer
Restitution Fund (TCRF) if the passenger is located in California at
the time of payment. Eligible passengers may file a claim with TCRF
if the passenger is owed a refund of more than $50 for transportation
or travel services which the seller of travel failed to forward to a
proper provider or such money was not refunded to you when required.
The maximum amount which may be paid by the TCRF to any one passenger
is the total amount paid on behalf of the passenger to the seller of
travel, not to exceed $15,000. A claim must be submitted to the TCRF
within 12 months after the scheduled completion date of the travel. A
claim must include sufficient documentation to prove your claim and a
$35 processing fee. Claimants must agree to waive their right to
other civil remedies against a registered participating seller of
travel for matters arising out of a sale for which you file a TCRF
claim. You may request a claim form by writing to: Travel Consumer
Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001 or
by visiting TCRC’s website at: www.tcrcinfo.org.
travelers purchasing from outside of California):
Transactions are not covered by the California Travel Consumer
law requires certain sellers of travel to have a trust account or
bond. This business has a bond issued by Great American Insurance
Company in the amount of $20,000.
Adventures Trips (all Matador Palawan Trips)
all trips associated with the Travel Service Provider G Adventures
(Palawan Trips), the following regulations shall be in place:
Adventures requires all passengers to maintain at least $200,000 in
travel insurance; if a passenger cannot provide proof of insurance,
they may be refused carriage.
agreeing to these Trips Terms and Conditions, you also agree to all
G Adventures terms and conditions contained here:
Network P.O. Box 7775 #40021 San Francisco, CA 94120
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We believe that all of the above trips will happen as planned, but we realize this is a time of uncertainty. To address these concerns and make you feel comfortable scheduling a trip with us, we are offering the following COVID cancellation policy:
Any questions please contact: email@example.com