There are lots of ways to judge the quality of an airline. Maybe you’re almost exclusively concerned about price or want to enroll in an excellent frequent flyer program. One thing you should definitely be concerned about is whether or not your plane will arrive on time.
The Office of Aviation Consumer Protection recently released its annual Air Travel Consumer Report that offers detailed information on flight delays; mishandled baggage, wheelchairs, and scooters; oversales; consumer complaints; airline animal incident reports; and customer service reports to the US Department of Homeland Security.