The best airlines list for 2020, released by Airline Ratings, has Air New Zealand beating out Singapore Airlines — last year’s winner — for the top spot. Rankings are based on safety, fleet age, and product offerings, among other criteria, and were were determined by passengers reviews and government audits.
According to Geoffrey Thomas, Airline Ratings’ editor-in-chief, “In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020. Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise.”
Although it may be viewed as a consolation prize, Singapore Airlines won the First Class award — each suite is equipped with a twin-sized bed and a swivel armchair. Qatar Airways was awarded the Best Catering and Best Business Class titles. Qantas won the top prize for offering the best lounge experience. Virgin Australia won Best Economy and Air New Zealand added a little star to its report by also winning Best Premium Economy.
The complete list of the 20 best airlines is as follows: