There’s nothing like having to leave the airport without your checked luggage. Depending on what you packed, everything from clothes to toiletries to electronics may need to be replaced. It turns out when the airline inconveniences you, there are regulations in place to make sure you’re fairly compensated.
In a TikTok video, the lawyer Erika Kullberg explained Delta’s rules when flying. When your luggage doesn’t arrive at the same time you do, don’t let the employees tell you that you’re just out of luck. Delta is required to offer you compensation to replace the necessities you’ll need to purchase upon arrival. And this is not a flat rate — the airline is required to reimburse you for any purchases you have to make up to $3,800.
@erikakullberg What Delta doesn’t want you to know about delayed bags 🤯 #lawyer #travel #money ♬ original sound – Money Lawyer Erika
The full policy states that you must provide proof for reimbursement “less any applicable depreciation for prior usage,” so keep your receipts. The policy does not apply to wheelchairs and personal assistive devices or to “fragile, perishable, or precious items” that weren’t identified to Delta at check-in. You must provide notice to a Delta office within 24 hours, and you also need to let Delta know what needs to be reimbursed within 21 days. United Airlines has the same policy, and a similar policy exists for American Airlines, with a cap number not explicitly specified.
Kullberg also mentioned in a different TikTok that Delta did something “suspicious.” Less than an hour after she posted the video, some of her viewers reported that the link to the policy was no longer available. Although the policy still exists, finding it on their website became more difficult.
So if you’re unfortunate enough to have missing luggage upon arrival at your destination, cheer up. There might be a payday in your future.