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American Airlines' New Boarding System Exposes Queue Jumpers

Airports + Flying
by Katie Scott Aiton Oct 24, 2024

Standing in a queue to board a flight is hell. Yes, we are not cattle, but there’s a system for good reason. In an attempt to stop “gate lice,” otherwise known as sneaky early boarders, American Airlines is piloting technology that flags people when they attempt to board before their boarding group has been announced.

The airline’s new system is simple: the gate agent receives an “audible signal” when passengers try to get onto the aircraft before their designated group is called. It’s like a digital cattle prod for those who dare to jump the queue — oh, the shame.

A spokesperson for the airline tells PEOPLE that this technology is designed to streamline priority boarding and enhance the overall boarding experience for both passengers and the airline.

The trial is underway in Albuquerque and Tucson, and the results have been promising. American Airlines is so impressed with the technology’s success that it plans to roll it out to other airports, including Reagan National near Washington, D.C.

But while the airline might be celebrating this technological triumph, some might feel a pang of resentment. After all, who hasn’t been tempted to sneak a head start, especially when the overhead bins are filling up fast?

The airline’s boarding process prioritizes travelers with status or those who have paid extra for front-of-plane seats. This means those who shelled out for priority boarding are typically called in Group 4, while main cabin passengers board in Groups 7 and 8. Basic economy passengers, who pay the lowest fares, are relegated to the last group.

This could be a game-changer, or it could potentially create a more hostile boarding environment. It’s also not a stretch to argue that it is yet another way for airlines to extract more money from passengers.

One thing is clear: the days of carefree boarding may be numbered. As airlines continue to search for ways to maximize revenue and improve efficiency, passengers can expect more restrictions and regulations.

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