Lost luggage is always a hassle, but it’s a downright catastrophe when the luggage contains your wedding dress. When a wedding party touched down in Columbus, Ohio, the mother of the bride discovered she had left her roller bag (containing the wedding dress) behind at the Newark Airport in New Jersey. Luckily, some benevolent TSA agents saved the day.
Christopher Cepeda, the brother of the bride, said, “We get to Columbus, Ohio, we’re like ‘Mom, where’s your carry on? Oh man.’”
He looked up TSA’s Lost and Found office at Newark and submitted an online form but didn’t have much hope of success.
“I was like forget it, it’s not going to happen,” he said. “God heard our prayers.”
Loletta Nathan-Gordon, an administrative assistant for TSA, saw the email and called TSA, who tracked down the location of the roller bag. When the bag was brought to Nathan-Gordon’s desk, she arranged for it to be sent overnight to its rightful owner. It arrived before 9:00 AM the next day.
“They did everything they could to bring the dress to me,” said the bride, Narolin Cepeda. “That was my dream dress. I just wanted to say thank you from the bottom of my heart.”
And of course, she had to thank her brother too.
“That made me realize how much my brother does love me,” she said.
So next time you find yourself suspecting TSA as an evil organization hellbent on inconveniencing you, remember that there’s a compassionate side to the agency too.