For when you’re tired of waiting for a machine to tell you which button to press and just want to talk to a human being.
I’m all for artificial intelligence and even look forward to the day I can have a nice chat with my toaster over a cup of coffee, but that doesn’t mean I want to spend my time listening carefully to voice recorded options.
You know who I mean. That annoying (usually) woman who tells you to wait until you’ve heard all the options before making a choice. Normally, that’s good life advice. This does not apply when you’re trying to get through to AT&T to find out why your bill is suddenly twice what you think it should be.