“Please take me seriously,” the letter begins. Jacquot goes on to explain how this isn’t just an idle business fantasy, but that he has actually put a great deal of thought into his future business. “I have already started some stuff,” he writes, “like what type of planes I’ll need, flight numbers, catering and more. I’m the CEO of the airline, which by the way is called Oceania Express.” At the end of the letter, he asks Joyce for any tips he may have, particularly with regard to managing long-haul flights. “I’m thinking about, as you are, about an A350 for Sydney/Melbourne to London flights. Seeing as it is a 25-hour flight, we are having a lot of trouble thinking about sleep. Do you have any advice?”
Joyce replied to the boy with a letter, saying that his “number one tip for starting an airline is to put safety front and centre. And to do everything you can to make travel as comfortable and affordable as possible for your passengers.” He also responded to Jacquot’s question about the Sydney-London route: “To help with sleep, we’re looking at different cabin designs that give people spaces to stretch out and exercise.”
For Jacquot, the most exciting part of the letter was probably when Joyce offered to give him a “tour of our Operations Centre (where we keep an eye on every Qantas flight, wherever they are in the world)…I’ll be in touch shortly about finding a time for our meeting.” 
H/T: BBC News