This week, British Airways pilots went on strike for the first time in the airline’s history, leading to the cancellation of nearly all flights scheduled for Monday and Tuesday. The strike, caused by a pay dispute between pilots and the airline, has affected the travel plans of nearly 200,000 passengers.
In preparation for the strike, British Airways contacted passengers and offered refunds or flights at a later date or with other airlines, but the industrial action is still likely to disrupt many travel arrangements, and getting through to the airline’s busy customer service centers won’t be easy.
