Changi Airport

Changi, Singapore / Photo: gyverchangphotos

Hal rounds up the travel web’s airport chatter from the past few months.

IT DIDN’T TAKE me long as a kid to figure out that not all airports were created equal. Even quick transits through DFW and IAH showed just how dinky my home airport of San Antonio was.

From what I’ve heard on planes and in airports around the world lately, customer satisfaction with air travel is in the red. And week-long volcanic eruptions don’t help.

Maybe that’s why it was so easy to round up these best/worst lists from around the web. Here’s what people are saying, starting with some positives:

Incheon airport

Seoul Incheon / Photo: Ryan Wick

The Good

The New York Times’ In Transit blog reported last month that, according to the 2010 Skytrax World Airport Awards, most of the world’s highest-rated airports are in Asia.

Singapore’s Changi took top honors, followed by Incheon — Seoul’s main hub — and Hong Kong. I can vouch for all of these: in terms of design, service, and high-tech amenities, these facilities are in a different category than anywhere else I’ve laid over.

Munich, Zurich, and Amsterdam are the only airports west of Bangkok to make the top 10.

Shifting focus to the U.S., a J.D. Powers survey came up with the top 5 “least aggravating” U.S. airports:

  1. Detroit-Wayne County
  2. Denver
  3. Minneapolis/St. Paul
  4. Orlando
  5. Phoenix
The Bad

Continuing with the survey above, the hands-down worst airport in the U.S. is Newark, which scored poorly in everything from check-in time to parking.

I half wonder if any of that has more to do with the reputation of Newark in general than the airport itself. I’ve never had a bad experience at EWR, and I kinda like the smog-filtered view of the Manhattan skyline in the distance.

My mom would disagree, though. She was stuck in Newark on a flight delay last night, for the second time in a row.

Rounding out the bottom 5 in the U.S. were:

  • LAX
  • Miami
  • Philadelphia
  • JFK

My addition? O’Hare.

Chicago’s international terminal is sadly ill-equipped to handle the volume of passengers it sees. I had a 6-hour layover there earlier this month after flying in from Madrid — half that time was spent standing in the immigration line and navigating to baggage claim.

The Ugly (Literally)

And then there are the low-blow lists, picking on airport aesthetics that may have fallen a little out of date.

London Heathrow 3

Heathrow Terminal 3 / Photo: RTPeat

TheExpeditioner.com looks at a Travel+Leisure article that does just that.

The list includes big names like JFK, Charles de Gaulle, and Heathrow Terminal 3, but also lightweights that you’ll probably never see: El Paso (Texas), Nassau (Bahamas), and Sofia (Bulgaria). That’s mean.

The Busy

Busier isn’t better. But I find it pretty impressive how many pairs of traveling feet the world’s most frequented airports can handle each year. Again, from TheExpeditioner:

  1. Atlanta: 87,993,451 passengers in 2009
  2. Heathrow: 66,037,578
  3. Beijing: 65,329,851
  4. Chicago O’Hare: 64,397,891
  5. Tokyo Narita: 61,903,656

Ahh, so that’s why I’ve had the pleasure of sleeping on the floor at Hartsfield-Jackson.

Looking at an airplane nose

Photo: Photocapy

Bonus Worst: U.S. Airlines

Of course, most traveler anger is aimed at the airlines, not the airports. Here’s who’s pissing off U.S. flyers most in 2010, according to the Huffington Post:

  1. American Eagle
  2. Atlantic Southeast
  3. Comair
  4. Delta
  5. SkyWest

Okay, readers, you know what I want to hear. Where did these rankings go wrong? What did they leave out? Which airports make YOUR list of best, worst, ugliest, busiest, or whatever other measure? Share all in the comments.

Community Connection

There’s a reason airport talk resonates so deeply. Read about it in Now Boarding: Why the Airport is a Metaphor for Life.

About The Author

Hal Amen

Freelance writer Hal Amen edits Matador Trips. His personal travel blog is at WayWorded.

  • Ana O’Reilly

    American Airlines is highly aggravating, from stinking toilets on long haul flights to unfathomable pricing policies.

    DFW terminal D is really good but the rest are absolutely crap (pardon my French)

    Aerolineas Argentinas has to be the worst airline in the world thanks to the disputes between unions. And Ezeiza airport is way too small, even after the renovation.

    Tampa airport… yuck! Miami creeps me out, I don’t know why, maybe thousands of people trying to go through immigration and reclaiming baggage has to do with it. I have to say I have a soft spot for Atlanta airport and Gatwick (great shopping) .

  • Helen

    What’s wrong with LAX? I’ve only been through once, but it seemed fine to me!
    I spent nearly 24 hours in Miami airport and thought it was quite nice. I loved how the airport hotel was actually in the airport! Got a free stay there courtesy of American Airlines :)
    Also, the Cuban restaurant was great. Loads of food, good value.
    I hated Atlanta airport. But it was still mostly a building site when I was there. I never, ever want to be there, ever again. Ever.
    JFK was an annoying place to be. Nothing seems to work, but the people there are so lovely, I didn’t really mind.

  • http://www.travelyourself.ca Cailin

    You forgot Halifax Stanfield International Airport!
    From wikipedia:
    “The airport was ranked the best airport in the Americas for the second year in a row, as well as the best airport in the less than 5 million passengers a year category for the third year in a row (worldwide), and best domestic service for the second year in a row.
    In March 2007, Halifax Airport earned two first-place finishes in the 2006 Airports Council International (ACI) Service Quality Awards held in Dubai, United Arab Emirates. For the fourth consecutive year, it ranked first in overall passenger satisfaction for airports worldwide with under five million passengers. In addition, the airport ranked first in the Americas in the new category of Airport People Awards, and second in the best domestic airport worldwide category.”
    http://en.wikipedia.org/wiki/Halifax_Stanfield_International_Airport

  • Jess

    You mention the worst airports in the States, but not worldwide.

  • Milana

    I’ve spent many hours in ATL Terminal E (the int’l one) and I love it there. They have a bookstore connected to a starbucks, and its usually not too crowded. So I try to go through Atlanta as much as possible when traveling. On the other side, the Sheremetevo airport in Moscow is the most hellish place I have ever been. I think its only that bad if you’re flying to the United States, but it’s small, dirty, and with absolutely NO places to sit..each gate has about 20 seats while the planes are boeing 777′s flying across the atlantic ocean. Worse yet, they ransack your luggage completely, and arent even apologetic about it. I’d pick two layovers over that airport anyday. (ironically, the national moscow airport is much nicer)

  • http://matadornights.com tom gates

    Atlanta is THAT busy? I had no idea.

  • chica roxie

    try landing at lindburgh field in san diego, ca……the drop is quick and short….from a hill….with tall buildings that you can almost toss a dime on when landing.

  • Abbie

    i really like John Wayne/Orange County -SNA- airport. I’ve never had to wait for anything more than 10-15 minutes, even during the holidays. Right now it’s only one long terminal (they’re building more now), super easy to get in and out, but the food choices are limited (a mag stand a Starbucks), but my fave airport for sure.

  • http://travelerahoy.wordpress.com Alouise

    I’m flying into Newark in June. I really hope it isn’t that bad. The airline I got tickets with doesn’t fly into LGA or JFK.

    I remember really liking Vancouver’s airport, though I haven’t been there in years so it’s probably completely different.

  • http://thesegoldenhours.blogspot.com/ maya

    The one time in flew into Newark, it was almost a disaster: I couldn’t figure out where to go and the entire place was really disorienting. Plus some sort of alarm was going off for many minutes, which didn’t seem to bother anyone and all airport business continued as usual. But things worked out and I got out of there fine.

    I can’t stand LAX: like Newark, it’s gigantic and confusing. I definitely prefer San Francisco International.

  • http://alainarose.wordpress.com Alaina

    Detroit (DTW) is least aggravating? Hmm, I wonder how they rated that. Anyway, as my home airport, I’d have to say it’s also quite ugly. But the newer Northwest terminal is pretty nice.

    Atlanta is a pretty big international hub. At Christmas, I had a layover there on the way back from Munich.

  • http://metalchick.net/travel Lindi

    I couldn’t agree more with Singapore’s airport. I would gladly spend a few hours or days there. This list is fairly accurate in my opinion. It makes me wonder how people feel about Heathrow after the ash plume incident last week. I have spent far too much valuable time in Terminal 3 to agree it’s out dated and just poorly designed. Awesome work Hal!

  • http://donutjungle.blogspot.com/ Csproat

    Gee….I’m kind of surprised that Philadelphia didn’t take top honors as the worst airport in the US.
    Newark is bad I’ll grant you that, but Philadelphia is like one of the 7 layers of Hell.

  • thalia

    i have such a hate on for charles de gualle airport in paris!!! if you’re trying to wait at a gate for an international flight, be prepared to stand, because they greatly underestimated how many people would be waiting to fly.

  • Anwyl

    If you’re flying between Canada and the US or vice versa avoid Vancouver at all costs! I despise that airport. It has to do with flying a domestic flight into the airport and a international flight out – every time I’ve done it I’ve landed at one end of the airport, had to RUN to the other end to go through customs, and then my next flight is back where I started! Not to mention the loss of luggage that occurred AFTER customs…

    However, flying to Beijing I was in a completely different part of the airport, and it was a lot nicer and smoother. So it all depends on where you’re flying from or to.

  • http://wildfornature.blogspot.com Carolyn

    I do not like La Guardia. I do not like sleeping on the floor in Denver – it’s cold and the announcements go all night.

    Do you know about the website sleepinginairports.com?

    I do like Denver for the shops

    I like Minneapolis . Atlanta is OK . They both are clean and easy to get through.

  • http://yahoo.com jesus flores

    Its true about the airport of newark its really confusing. I dont like the seattle airport at all i missed my flight just cus of the ticket checkin they are slow and rude.
    Ive never had to sleep at any airport so I dont have an idea of how that experienced is.
    Atlanta airport is to big i landed like on the main terminal and i had to go to like the second to last terminal it was so tiering. I also dont agree with the coment of El Paso airport its small but its never failed me nice treatment nice seats good everything maybe there talking outside of the airpport becuse el paso has scorching heat almost ass bad as phonix heat.
    Ive been to about twenty to thirty airports in my life and i think the top worst were Newark to ugly and bad at everything. Then Mexico city airport its just old i thought if i jumped once the whole airport would fall on me. Probably the worst airport ive been to is the Dubai airport i got there and iwould ask someone a question they would say to hold on and take thirty minutes to tell me were my next gate was at yeah its nice but bad service and there all scatered around thats wat i thought.

  • Aleksandra Kiryakova

    Hahahhaha, man, that article just killed me! I would have never expected to see Sofia in here. I am from Bulgaria and although I’m so definitely not a fan of Sofia airport, I don’t think it’s that bad :) . Or maybe the authors of the rankings mean the old, first termial. Thank God, I’ve been only using the new one recently and I do find it decent. They should have been to Varna or Bourgas, though. They’re not big, but still do welcome a lot of (German) tourists during summer, since TUI uses them for the charter flights (and thank God there’s someone to operate those flights. Do you know how much time I need to get from Nuremberg, DE to Varna, BG – 16 hours. And yes, I don’t feel like paying 500 Euro so I can fly directly to Varna. I don’t even feel like paying 300.) Still, Sofia airport sucks on many other points. I really do hate flying to Sofia.
    Anyway, I found the article quite enjoying, too bad I’ve never been to the other ones. Been to Heathrow, though, just not sure which terminal it was. Hope I’ll do some outside-Europe flying some time.

    An airport I did enjoy was Madrid. Not functionally, but because of how it looks. Very nice for the eyes, I’d say :) . Lisboa’s sucks. Oh, and I find Arlanda (Stockholm, Sweden) interesting. Maybe a little misguiding and difficult to navigate, but still interesting. Budapest is the worst around Europe, I do believe. At least compared to the others I’ve been to… Anyway, a really enjoyable article – thanks for the laughter ;) !

  • Dave

    I don’t fly to many airports, but I figured I’d chime in anyway.

    I have the distinct displeasure of having to choose between Newark (EWR) and Philadelphia (PHL) airports to get to my destination. In Newark, I usually go out of terminal A, while in Philadelphia, I usually go out of terminal F.

    Both of these terminals will make one want to retire from the human race, and I find it very hard to pick which one is worse. On the one hand, the Newark terminal has slow security lines with overly sensitive metal detectors, is overcrowded, noisy, hot, and has one always packed, uncomfortable restaurant with lousy food (Budweiser “Brew House”). On the other hand, the Philadelphia terminal requires a bus to get from the rental car lots (Newark has a monorail), also has an always packed, uncomfortable restaurant with lousy food (Jet Rock cafe, slightly bigger than the Budweiser “Brew House”), but worst of all, has the rudest, nastiest employees you’ve ever met.

    I don’t know, I guess I’d go with Newark as being the worst, but it’s a really close call. I’d really have to vote Philadelphia as the worst just because of the attitudes of the airport personnel. Actually Philadelphia in general seems to have a problem with civility.

  • youssef

    i work in one of the egyptien airports i want it to be mentioned in this page .it is not very nice airport also not big but i like it very much ………………….come to Luxor and compare….

  • Sh3lby

    Travelers rarely mention Portland International Airport in Oregon.  It is one of the cleanest, most comfortable and attractive airports I’ve ever been in and I travel a lot.  A recent trip to Thurgood Marshall Baltimore/D.C. airport provided a stark contrast in terms of cleanliness, friendly and knowledgable staff, decor, comfort and efficiency; likewise Atlanta, and the very poor signage at the Phoenix airport.  I won’t  even start with the many European airports I’ve experienced, most notably the tremendously disappointing (ugly, dirty, chaotic) De Gaulle in Paris.  And surprisingly, even given the volume of traffic there, Chicago’s O’Hare isn’t nearly as bad as Kennedy in NYC.  Likewise, SEA-TAC in Seattle is pretty decent and San Francisco International, although in need of more attention to issues of cleanliness (restrooms, etc) is also pretty decent.  Signage at LAX has improved in recent years.  Airports are places of business, not to be confused with shopping malls, and most of them fall well short of the high standards to be experienced at PDX in Oregon.    

  • Sh3lby

    Travelers rarely mention Portland International Airport in Oregon.  It is one of the cleanest, most comfortable and attractive airports I’ve ever been in and I travel a lot.  A recent trip to Thurgood Marshall Baltimore/D.C. airport provided a stark contrast in terms of cleanliness, friendly and knowledgable staff, decor, comfort and efficiency; likewise Atlanta, and the very poor signage at the Phoenix airport.  I won’t  even start with the many European airports I’ve experienced, most notably the tremendously disappointing (ugly, dirty, chaotic) De Gaulle in Paris.  And surprisingly, even given the volume of traffic there, Chicago’s O’Hare isn’t nearly as bad as Kennedy in NYC.  Likewise, SEA-TAC in Seattle is pretty decent and San Francisco International, although in need of more attention to issues of cleanliness (restrooms, etc) is also pretty decent.  Signage at LAX has improved in recent years.  Airports are places of business, not to be confused with shopping malls, and most of them fall well short of the high standards to be experienced at PDX in Oregon.    

  • Sh3lby

    Travelers rarely mention Portland International Airport in Oregon.  It is one of the cleanest, most comfortable and attractive airports I’ve ever been in and I travel a lot.  A recent trip to Thurgood Marshall Baltimore/D.C. airport provided a stark contrast in terms of cleanliness, friendly and knowledgable staff, decor, comfort and efficiency; likewise Atlanta, and the very poor signage at the Phoenix airport.  I won’t  even start with the many European airports I’ve experienced, most notably the tremendously disappointing (ugly, dirty, chaotic) De Gaulle in Paris.  And surprisingly, even given the volume of traffic there, Chicago’s O’Hare isn’t nearly as bad as Kennedy in NYC.  Likewise, SEA-TAC in Seattle is pretty decent and San Francisco International, although in need of more attention to issues of cleanliness (restrooms, etc) is also pretty decent.  Signage at LAX has improved in recent years.  Airports are places of business, not to be confused with shopping malls, and most of them fall well short of the high standards to be experienced at PDX in Oregon.    

  • Sh3lby

    Travelers rarely mention Portland International Airport in Oregon.  It is one of the cleanest, most comfortable and attractive airports I’ve ever been in and I travel a lot.  A recent trip to Thurgood Marshall Baltimore/D.C. airport provided a stark contrast in terms of cleanliness, friendly and knowledgable staff, decor, comfort and efficiency; likewise Atlanta, and the very poor signage at the Phoenix airport.  I won’t  even start with the many European airports I’ve experienced, most notably the tremendously disappointing (ugly, dirty, chaotic) De Gaulle in Paris.  And surprisingly, even given the volume of traffic there, Chicago’s O’Hare isn’t nearly as bad as Kennedy in NYC.  Likewise, SEA-TAC in Seattle is pretty decent and San Francisco International, although in need of more attention to issues of cleanliness (restrooms, etc) is also pretty decent.  Signage at LAX has improved in recent years.  Airports are places of business, not to be confused with shopping malls, and most of them fall well short of the high standards to be experienced at PDX in Oregon.    

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