One of the most dangerous breaches permitted unauthorized drivers to upload their photos to the accounts of legitimate drivers, allowing them to pick up passengers even though the rides were uninsured. Another major breach allowed dismissed or suspended drivers to create another Uber account and carry passengers.
Helen Chapman, director of licensing, regulation and charging at TfL, said, “As the regulator of private hire services in London we are required to make a decision today on whether Uber is fit and proper to hold a license. Safety is our absolute top priority. While we recognise Uber has made improvements, it is unacceptable that Uber has allowed passengers to get into minicabs with drivers who are potentially unlicensed and uninsured.”
Uber has 21 days to appeal the decision and prove that it’s safe for passengers to use. The ride-sharing app can continue to operate during that time. 