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Marriott Requires Guests to Wear Face Masks in All US Hotels

News Epic Stays
by Eben Diskin Jul 22, 2020

Those looking for more peace of mind during their hotel stays will welcome this new Marriott policy. Arne Sorenson, president and CEO of Marriott International, released an online video this week announcing that guests of all Marriott properties around the US will be required to wear face masks, starting on July 27. This policy applies to lobbies and public spaces within the hotel, and not private rooms.

Employees of the hotel chain are already required to wear masks while at work, but this new step is designed to make guests feel even more comfortable when booking their stay.

In his video message, Sorenson said, “Health experts have made it clear that wearing face coverings in public spaces is one of the easiest steps that we can all take to protect one another and reduce the spread of COVID-19. As part of our ‘Commitment to Clean,’ we made it a brand standard that associates wear masks and set an example. Given the recent spikes across the US, and with guidance from health officials, we are now extending the requirement to wear masks in all indoor, public spaces in the hotels to our guests, no matter the jurisdiction.”

In addition to face masks, Marriott is also encouraging guests to practice social distancing in public areas and to wash their hands regularly. Sorenson also implores people not to travel if they have recently experienced COVID-19 symptoms.

“So, to our valued customers,” he says, “please, pack your mask. We’re doing our part with pre-arrival reminders, signage and training, which will be rolled out over the course of the next several days. I know so many of us are eager to get back on the road again. Let’s take these simple preventive measures, and make it safer and easier to travel by protecting each other.”

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