Budget airlines are well-known for being as skimpy as possible, but this cost-cutting initiative takes the cake. A flight attendant on Singapore-based, budget airline Scoot gave this helpful suggestion to thirsty passenger Gene Goh: Take this cup of ice cubes and wait for them to melt. Since Scoot only offers bottled water for purchase, which the passenger declined, the alternative was a cup of ice cubes.
“I asked for just a cup of plain water,” Goh complained on Scoot’s Facebook page, “but was told by your staff that only bottled water was available for purchase. I was given a cup of ice and was told to wait for the ice to melt.”
He didn’t receive the response he expected. Pointing out the fact that Goh should temper his expectations for a budget airline like Scoot, one commenter wrote, “Dude, budget airline. Got money to go to Osaka, no money to buy water huh? If you want free things don’t travel. Entitled youth.”
Another wrote, “Just a few dollars for a mineral water. Don’t tell me you couldn’t afford it. Stop making yourself cheap…Well done cabin crew!”
Since the flight was in the midst of a delay, however, some did sympathize with Goh’s situation. “Yes, it’s a budget flight,” one commenter said, “but in the event of a delay, the company should shoulder the responsibility of ensuring the minimal welfare of its passengers.”
Lost in the controversy is the fact that airline ice cubes are one of the most unhealthy things you can consume on a plane. According to a study by the Environmental Protection Agency, one in eight planes fails to meet tap water safety standards.