I was watching a talk by Gary Vaynerchuk yesterday and he was talking about a lot of ideas that are totally relevant to everything we do here at Matador.
Here’s one soundbyte:
“Listen to your users? Absolutely. But giving a shit about your users is way better…. Do something.”
Vaynerchuk was griping about the fact that every company says it’s listening to their users, but few of them actually take what their users are saying and turn it into something actionable.