To the ears of Generation Z, travel agents probably sound a lot like rotary phones and VHS players: once-essential components of our world that have since become old-fashioned, and which are now used only by octogenarians.
With the rise of flight booking platforms like Skyscanner and Google Flights, finding cheap flights is easier than ever. Airbnb, VRBO, and Booking.com have simplified the world of lodging, and online travel publications and blogs are shining light on destinations once unknown to many. Once the indispensable bridge between the traveler and dream destination, travel agents seem to have become obsolete. But they’ve proven more resilient than you might think.